Privacy Policy
Last Updated: 16 June 2026
1. Introduction
Percento IT Support (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and protect information when you use the Percento IT Support website and mobile application.
2. Information We Collect
When you submit a support request through our platform, we may collect:
- Full Name
- Email Address
- Phone Number
- Company Name (if applicable)
- VAT Number (if applicable)
- Support Request Details
- Uploaded Files, Images, Screenshots, or Documents
- Appointment Information
- Payment Information related to support services
We do not store your full credit card details.
Payments are securely processed through third-party payment providers.
3. How We Use Your Information
We use the information you provide to:
- Create and manage support tickets
- Contact you regarding technical support requests
- Schedule appointments
- Process payments
- Provide customer support
- Improve our services
- Maintain platform security
4. Payment Processing
Payments are processed through trusted third-party payment providers including Stripe.
Payment information is handled directly by these providers according to their own privacy policies and security standards.
5. File Uploads
Files uploaded through the platform may include screenshots, documents, images, or other files necessary for technical support.
Uploaded files are used solely for providing support services and troubleshooting issues.
6. Data Storage and Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your data, no internet transmission or storage system can be guaranteed to be 100% secure.
7. Data Sharing
We do not sell, rent, or trade personal information.
Information may be shared only with:
- Service providers necessary for operating the platform
- Payment processors
- Legal authorities when required by law
8. Data Retention
We retain support tickets, communications, and related information only for as long as necessary to provide services, comply with legal obligations, and resolve disputes.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Object to certain processing activities
- Request a copy of your stored data
To exercise these rights, please contact us using the details below.
10. Third-Party Services
Our platform may use third-party services including:
- Stripe (Payment Processing)
- Vercel (Hosting Infrastructure)
- Resend (Transactional Emails)
- UploadThing (File Upload Management)
These providers may process data according to their own privacy policies.
11. Contact Information
For privacy-related inquiries, please contact:
Percento IT Support
Website:
https://percento.grSupport Email:
support@percento.gr12. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.